![]() These are items that we would return to a manufacturer because it is not what it purports to be. If an item has a defect, then you may return the item at our cost. However, the customer is responsible for return shipping on those kinds of returns.īy contrast, a defect is a major cosmetic flaw, faulty part, or mechanical/electrical issue that prevents the item from performing as it should. If you receive an item and decide that it has finish flaws that cause you to dislike the instrument enough that you don’t want it, you are certainly free to return it under our return policy just as if you didn’t like the sound of the instrument (i.e., it’s an aesthetic determination). We do our best to take plenty of photos so you should have a good sense of what the item looks like to anyone at arm's length. As with diamonds, these are often only visible upon close inspection, make the item unique, and also allow you to identify the instrument as being your own. To the extent many musical instruments (e.g., guitars) are manufactured by humans out of natural materials, most will have some sort of tiny flaws or minor imperfections in their finish. Let us know if you have any questions on this. As a general rule, we'll defer to the distributor or manufacturer to make a determination as to whether the noise inherent in a product is normal or out of the ordinary. ![]() ![]() We get frustrated by noise too! If you find a product is too noisy for your taste, you may by all means return it under our normal Return Policy, but that noise will not be considered a "defect" unless it is something truly bizarre or unusual (if there's a clear problem with the unit-like a pedal simply screeching and not passing signal, etc., which is super-rare). That level will vary with the instrument, type of effect, pickup style, etc., not to mention the environment where it's being used, connected gear, etc. hums/noise/hiss - most amplified electrical instruments and effects will have some floor level of noise, even ones that are "hum-canceling". cases: Guitar cases can be tricky! If you're not sure if your guitar will fit and the listing doesn't specifically say it will fit a particular model of guitar (e.g., a standard strat/tele/LP body), please ask first, as the buyer will be responsible for shipping costs on "doesn't fit" returns. No returns on: In-Ear Headphones, Software, Microphones, Mouth-Related Accessories, or any other product where the listing description clearly indicates the item is sold "As-Is" with no refunds. Opened/unsealed packages are not considered wear or damage and won't be a problem unless otherwise stated in the listing. Returns of items received with visible wear (not disclosed in the original listing) or missing included packaging or accessories will be charged a 15% restocking fee and in particularly egregious cases (e.g., damage or missing critical components), we may, at our sole discretion, refuse to accept the return. Please allow 24 hours for returns to be processed once received. Note: "shipping costs" (deducted from return refunds) means our actual cost to ship the item to you, even if shipping was included in the original price (i.e., item was sold with "free shipping").Īpproved returns must be shipped back within 7 days of return approval, and received by us no more than 30 days from date of delivery. For more information, feel free to visit our website at Z String Music® is a proud member of NAMM. Thanks for stopping by-we look forward to setting a new standard for your internet music shopping. Feel free to ask if we can do any better on a given product or put together a custom bundle that adds value for you. ![]() ![]() Check our feedback and shop with confidence! Have questions? Looking for something special? Seen a better price on the same item? Let us know-we can usually match it! We do our best to be fair and want our customers to always feel like they got a great deal-the kind we'd feel good about for our own purchases. We stress over the details because we know you will too, committed to making sure every customer has an exceptional experience that leaves them wanting to come back for more. Nothing makes us happier than getting people excited about the gear we're excited about and getting it into their hands to enhance their music-making endeavors. with every cool thing you see? Always seeking ways to push your music-making to the next level? Join the club! At Z String Music®, we specialize in sales of music gear that we love. Are you passionate about creating music? Obsessed with gear? Overcome by G.A.S. ![]()
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